Help desk software

assyst Listing updated: May 19, 2004

assyst is a global enterprise solution that supports all of the ITIL/MOF disciplines in a single application for end-to-end event management. Its features include: maps all calls and events to the priority required by the organization, automatic field population ensures accuracy of data entry and provides operator assistance on all calls ensuring the quality of response, amongst others.
  • Users' Rating: 3.95 [22 votes] - Vote
  • Comments: 0 comments - Post

Polar Help Desk for .NET Listing updated: December 22, 2004

Polar HelpDesk is a web based application for online support to employees and web customers. Key features include a billing Centre - which enables calculating income for the work of all support team members and supplies the manager with the different reports about income and outcome. Communication Centre - Use it to send emails to the support team members as well as to the customers. Ticket Wizard - Allows you to open the ticket on behalf of a client/employee.
  • Users' Rating: 3.94 [16 votes] - Vote
  • Comment: 1 comment - View / Post

Trackit Listing updated: July 1, 2002

Track-It! is a Web-enabled PC management system with modules for Help Desk, Inventory, LAN/PC Audit, Purchasing, Library, Training, Reporting and 3D Graphing. Track-It! is available in Standard and Enterprise editions. Both editions allow you to automate the tracking and escalation of work orders and make an inventory of your LAN.
  • Users' Rating: 3.89 [171 votes] - Vote
  • Comments: 6 comments - View / Post

Dapper Desk Help Desk Listing updated: December 3, 2004

Dapper Desk's flexibility works via intranet or internet. Open support requests via login or send an email to create a support ticket. Full statistical reporting. Compatiable with any network and server that has MySQL and PHP to be installed.
  • Users' Rating: 3.78 [9 votes] - Vote
  • Comments: 0 comments - Post

Auratech WebCISS Listing updated: October 31, 2004

Auratech WebCISS is a web-based help desk system which allows for powerful functionality and automation. Features include: Automatic staff assignment and call escalation, Custom fields and customizable groups, Customer Feedback facility, Interactive, user-friendly web interface, and Help desk call/issue tracking.
  • Users' Rating: 3.67 [6 votes] - Vote
  • Comments: 0 comments - Post

Acacia Help Desk Software Listing updated: May 14, 2004

Acacia help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services. Help Desk software key features: Client and Staff Administration, lpdesk job queues, Asset Management - Record individual asset details, attach assets to jobs and requests. Knowledge Base Management - Store and record knowledge base articles. Email functionality - sends emails to clients and staff, Customer relationship management CRM, Helpdesk categories administration, Project management and tracking, Desktop client which has a clean and neat helpdesk interface, IT Help desk issue management, Product and help desk support issues, Help desk requests / Support requests, Log calls, log helpdesk enquiries, Track problem helpdesk issues, Ticket writing and tracking, Reporting for management and staff, Attachments can be added to job tickets.
  • Users' Rating: 3.67 [6 votes] - Vote
  • Comments: 0 comments - Post

Prop Web Listing updated: August 10, 2003

Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
  • Users' Rating: 3.67 [3 votes] - Vote
  • Comments: 0 comments - Post

GoToAssist Listing updated: November 19, 2003

GoToAssist (formerly DesktopStreaming) is a secure Web-based screen-sharing solution designed for support centers and help desks that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, Web page push and file transfer.
  • Users' Rating: 3.61 [23 votes] - Vote
  • Comments: 3 comments - View / Post

BridgeTrak Suite Listing updated: July 29, 2002

BridgeTrak Suite provides IT professionals with scalable Windows and Web based help desk and tracking software. Multitude of features include a knowledge base, query and reporting capabilities as well as a project organizer, templates and customizable screens and user defined fields. Optional tools for PC auditing, automatic notification and issue escalation, advanced data searches, web-based customer self-help, and wireless capability. Free product demos and downloads.
  • Users' Rating: 3.41 [27 votes] - Vote
  • Comments: 8 comments - View / Post

FootPrints Service Desk Listing updated: March 19, 2004

With FootPrints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email and dynamically access LDAP-based corporate directories.

You are also able to automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live e-support to solve issues faster, and keep a pulse on agent productivity, trends, and SLA compliance. Windows 2003/2000/NT are supported.
  • Users' Rating: 3.4 [5 votes] - Vote
  • Comments: 0 comments - Post

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