Help desk software

Outlook Help Desk Listing updated: April 5, 2006

Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.

TechGenix Reviews & Awards:

  • Users' Rating: 4.23 [104 votes] - Vote
  • Comments: 0 comments - Post

Polar Help Desk for .NET Listing updated: December 22, 2004

Polar HelpDesk is a web based application for online support to employees and web customers. Key features include a billing Centre - which enables calculating income for the work of all support team members and supplies the manager with the different reports about income and outcome. Communication Centre - Use it to send emails to the support team members as well as to the customers. Ticket Wizard - Allows you to open the ticket on behalf of a client/employee.
  • Users' Rating: 3.94 [16 votes] - Vote
  • Comment: 1 comment - View / Post

Prop Web Listing updated: August 10, 2003

Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
  • Users' Rating: 3.67 [3 votes] - Vote
  • Comments: 0 comments - Post

SupportPRO Helpdesk Listing updated: August 5, 2005

SupportPRO is a help desk tool for customer service and technical support. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.
  • Users' Rating: 4.31 [16 votes] - Vote
  • Comments: 0 comments - Post

Terrasoft CRM Listing updated: October 31, 2004

Terrasoft CRM is developed for small and mid-size business. It provides tools for sales, marketing and service. Also provides functionality for time, project and documents management and can be integrated with financial software.
  • Users' Rating: 4.43 [7 votes] - Vote
  • Comments: 0 comments - Post

Trackit Listing updated: July 1, 2002

Track-It! is a Web-enabled PC management system with modules for Help Desk, Inventory, LAN/PC Audit, Purchasing, Library, Training, Reporting and 3D Graphing. Track-It! is available in Standard and Enterprise editions. Both editions allow you to automate the tracking and escalation of work orders and make an inventory of your LAN.
  • Users' Rating: 3.89 [171 votes] - Vote
  • Comments: 6 comments - View / Post

TSC2 Help Desk Listing updated: March 21, 2004

TSC2 Help Desk is a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. Each work order has separate problem and resolution fields. You can also attach screenshots, files, or documents to any work order, and assign it to a specific technician.
  • Users' Rating: 4.39 [31 votes] - Vote
  • Comments: 0 comments - Post

USTWeb Listing updated: May 8, 2003

UstWeb is a Frontline technical support tool which integrates and centralizes all point solutions, scripts, network management utilities, programs and software tools under one umbrella over the internet, via a browser. IT generalists can now do many of the day-today tasks of specialists, using a browser interface from the NOC, home or offsite locations, using any device, including wireless PDA's
  • Users' Rating: 3 [2 votes] - Vote
  • Comments: 0 comments - Post

Web+Center Listing updated: May 1, 2004

This suite of four Web-based Help Desk and CRM applications includes: Customer+Center, an application for customers to submit and update support tickets; Tech+Center, an application for support staff to track and manage cases; Business+Center, a CRM tool for the sales team; and Pocket+Center, a support staff web-based interface for Pocket PCs. Web+Center runs on Windows NT/2000/XP (Workstation or Server) using MS IIS.

The latest version includes an Asset Management Component as well as a Case Scheduler/Preventative Maintenance module, customer surveys, auto-escalation, and language Internationalization options.
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

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