Help desk software

FEATURED: ManageEngine ServiceDesk Plus Listing updated: May 26, 2005

ManageEngine ServiceDesk Plus is a web based Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one package. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
  • Users' Rating: 4.58 [19 votes] - Vote
  • Comment: 1 comment - View / Post

Acacia Help Desk Software Listing updated: May 14, 2004

Acacia help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services. Help Desk software key features: Client and Staff Administration, lpdesk job queues, Asset Management - Record individual asset details, attach assets to jobs and requests. Knowledge Base Management - Store and record knowledge base articles. Email functionality - sends emails to clients and staff, Customer relationship management CRM, Helpdesk categories administration, Project management and tracking, Desktop client which has a clean and neat helpdesk interface, IT Help desk issue management, Product and help desk support issues, Help desk requests / Support requests, Log calls, log helpdesk enquiries, Track problem helpdesk issues, Ticket writing and tracking, Reporting for management and staff, Attachments can be added to job tickets.
  • Users' Rating: 3.67 [6 votes] - Vote
  • Comments: 0 comments - Post

Active Request Engine Listing updated: July 19, 2004

The Active Request Engine is an Web and wireless based solution provides access to not only your customer sales, production, and support
information, but access to your back office accounting and operations
solution as well. The information work management system aids
collaboration amongst end users and peers.
  • Users' Rating: 4.43 [7 votes] - Vote
  • Comments: 0 comments - Post

Aegis Help Desk Listing updated: July 12, 2005

Aegis Help Desk is a Help Desk, Client and Configuration Management system. It will work on Windows and also over the web. It is designed for organizations that do not require the full ITIL based service management system. There are 3 main components in Aegis Help Desk: help desk management, client management and configuration management. The client management component in Aegis Help Desk is a full client and contact management system. The configuration management component keeps all your asset data in one place and allows you to track asset allocations, components that make up an asset, asset service history and support calls for each asset.
  • Users' Rating: 4 [4 votes] - Vote
  • Comments: 0 comments - Post

assyst Listing updated: May 19, 2004

assyst is a global enterprise solution that supports all of the ITIL/MOF disciplines in a single application for end-to-end event management. Its features include: maps all calls and events to the priority required by the organization, automatic field population ensures accuracy of data entry and provides operator assistance on all calls ensuring the quality of response, amongst others.
  • Users' Rating: 3.95 [22 votes] - Vote
  • Comments: 0 comments - Post

Auratech WebCISS Listing updated: October 31, 2004

Auratech WebCISS is a web-based help desk system which allows for powerful functionality and automation. Features include: Automatic staff assignment and call escalation, Custom fields and customizable groups, Customer Feedback facility, Interactive, user-friendly web interface, and Help desk call/issue tracking.
  • Users' Rating: 3.67 [6 votes] - Vote
  • Comments: 0 comments - Post

Auscomp IT Commander Listing updated: April 23, 2003

Auscomp IT Commander is a Help Desk application for Intranet systems that's fully web enabled and available for Windows, Linux and Solaris. In addition to the Help Desk features, the Auscomp IT Commander also includes a fully searchable knowledge base, a comprehensive cost management system and an application/system version tracker. As a tracking and communication system, the Auscomp IT Commander has been designed to expedite and enhance the control and handling of any IT related issues from any department in any company.
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

AyaNova Listing updated: April 30, 2004

AyaNova has features to help manage all aspects of service including automated work orders, dispatching, preventative maintenance, searchable knowledgebase, loaners, customer equipment tracking, dozens of management reports and more.
  • Users' Rating: 4.86 [7 votes] - Vote
  • Comments: 0 comments - Post

BridgeTrak Suite Listing updated: July 29, 2002

BridgeTrak Suite provides IT professionals with scalable Windows and Web based help desk and tracking software. Multitude of features include a knowledge base, query and reporting capabilities as well as a project organizer, templates and customizable screens and user defined fields. Optional tools for PC auditing, automatic notification and issue escalation, advanced data searches, web-based customer self-help, and wireless capability. Free product demos and downloads.
  • Users' Rating: 3.41 [27 votes] - Vote
  • Comments: 8 comments - View / Post

Dapper Desk Help Desk Listing updated: December 3, 2004

Dapper Desk's flexibility works via intranet or internet. Open support requests via login or send an email to create a support ticket. Full statistical reporting. Compatiable with any network and server that has MySQL and PHP to be installed.
  • Users' Rating: 3.78 [9 votes] - Vote
  • Comments: 0 comments - Post

Receive all the latest articles by email!

Receive Real-Time & Monthly WindowsNetworking.com article updates in your mailbox. Enter your email below!
Click for Real-Time sample & Monthly sample

Become a WindowsNetworking.com member!

Discuss your network issues with thousands of other network administrators. Click here to join!

Community Area

Log in | Register

Readers' Choice

Which is your preferred Anti Virus Appliance solution?