Help desk software

ieSupportManager Helpdesk Listing updated: June 21, 2005

ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.
  • Users' Rating: 4.31 [13 votes] - Vote
  • Comment: 1 comment - View / Post

NetSupport DNA Helpdesk Listing updated: May 17, 2005

Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a wholly web based solution providing recording and tracking of user Help Requests.

NetSupport Helpdesk offers the following functionality as standard: Automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type; Automatic escalation of ticket status based on customer specific rules; Structured notes history for a ticket with source identifiers (telephone, email and more) for each additional entry within the ticket lifecycle; Direct integration with DNA Suite Inventory and departmental information; Custom Data Designer allowing for customised data fields; Active Directory integration; Creation of a solutions database to aid future help requests; Importing user departments and companies from other systems into the NetSupport Helpdesk; Help Request Logging with customisable categories; End users can raise help requests on-line and review current status in real time; Prioritised Help Requests for users and ticket types together with operator allocation; Profiled Operator access and customised functionality; Full Hardware and Software Inventory information for each user's system; Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time and more; Ongoing history by user for all previous support requests.
  • Users' Rating: no votes - Vote
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jab:Incident Tracking System Listing updated: January 10, 2005

The jab:ITS PHP/MySQL Incident Tracking System for Intranets provides a browser-based means of tracking and reporting customer support/help issues and occurrences.
  • Users' Rating: 4.86 [28 votes] - Vote
  • Comments: 0 comments - Post

Helpdesk Software Listing updated: January 7, 2005

With links to our Knowledgebase, SLA, Asset & Configuration Management system, web and mobile products, Serio Helpdesk is more than a call logging system. Serio Incident, Problem and Change Management can enable your staff to cut resolution times and raise customer satisfaction. Serio comes complete with a ITIL-compliant Configuration Management Database (CMDB) and IT Asset Database. The Serio CMDB holds information about different types of IT equipment and software within your company. It describes their roles, inter-relationships, dependencies and value to the business. You can view this information in either text or diagrammatic form. It underpins many IT disciplines, including Incident, Problem and Change Management, Capacity Management and others.
  • Users' Rating: 4.1 [10 votes] - Vote
  • Comments: 0 comments - Post

Polar Help Desk for .NET Listing updated: December 22, 2004

Polar HelpDesk is a web based application for online support to employees and web customers. Key features include a billing Centre - which enables calculating income for the work of all support team members and supplies the manager with the different reports about income and outcome. Communication Centre - Use it to send emails to the support team members as well as to the customers. Ticket Wizard - Allows you to open the ticket on behalf of a client/employee.
  • Users' Rating: 3.94 [16 votes] - Vote
  • Comment: 1 comment - View / Post

Dapper Desk Help Desk Listing updated: December 3, 2004

Dapper Desk's flexibility works via intranet or internet. Open support requests via login or send an email to create a support ticket. Full statistical reporting. Compatiable with any network and server that has MySQL and PHP to be installed.
  • Users' Rating: 3.78 [9 votes] - Vote
  • Comments: 0 comments - Post

HelpMaster Pro Enterprise Edition Listing updated: November 11, 2004

HelpMaster Pro is a helpdesk management tool. Log jobs, contact management, manage workflow, create escalation rules to manage SLA. Includes asset management, web access and knowledge base. Used by Government, schools, hospitals, banks, software development, real estate and fleet management.
  • Users' Rating: 4.29 [7 votes] - Vote
  • Comments: 0 comments - Post

Terrasoft CRM Listing updated: October 31, 2004

Terrasoft CRM is developed for small and mid-size business. It provides tools for sales, marketing and service. Also provides functionality for time, project and documents management and can be integrated with financial software.
  • Users' Rating: 4.33 [6 votes] - Vote
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eForcer HelpDesk Listing updated: October 31, 2004

eForcer sets new frontiers in web based helpdesk software. eForcer's major features include : Unlimited departments - the software evolves with your business, Unlimited staff members - eForcer also caters for continuity of service, Department custom fields - eForcer allows for change when you do...
  • Users' Rating: no votes - Vote
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Auratech WebCISS Listing updated: October 31, 2004

Auratech WebCISS is a web-based help desk system which allows for powerful functionality and automation. Features include: Automatic staff assignment and call escalation, Custom fields and customizable groups, Customer Feedback facility, Interactive, user-friendly web interface, and Help desk call/issue tracking.
  • Users' Rating: 3.67 [6 votes] - Vote
  • Comments: 0 comments - Post

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