Help desk software

FEATURED: ManageEngine ServiceDesk Plus Listing updated: May 26, 2005

ManageEngine ServiceDesk Plus is a web based Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one package. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
  • Users' Rating: 4.58 [19 votes] - Vote
  • Comment: 1 comment - View / Post

HelpSpot Listing updated: February 4, 2008

HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At its core HelpSpot includes request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has reporting and a customer self service portal.

TechGenix Reviews & Awards:

  • Users' Rating: 4 [4 votes] - Vote
  • Comments: 0 comments - Post

LiveTime Help Desk Listing updated: February 4, 2008

LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.

TechGenix Reviews & Awards:

  • Users' Rating: 4.73 [45 votes] - Vote
  • Comments: 0 comments - Post

ExDesk Listing updated: February 4, 2008

ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs, as well as full customization and rapid deployment. ExDesk provide your help desk with trouble ticketing, dispatch, feedback, and reporting.

TechGenix Reviews & Awards:

  • Users' Rating: 4.71 [14 votes] - Vote
  • Comments: 0 comments - Post

NetSupport Manager Listing updated: August 7, 2007

Perform remote support and management on multiple systems simultaneously over a LAN, WAN and the Internet with this PC remote control software. Provides speedy, secure remote PC access, dynamic inventory, automated scripting and more. Named Network World Clear Choice Winner. Free trial.
  • Users' Rating: 4.43 [35 votes] - Vote
  • Comments: 0 comments - Post

Help Desk Pilot Listing updated: April 23, 2007

HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on your webserver. As an administrator you have 100% control over your helpdesk activity. With announcement and news features keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and more.
  • Users' Rating: no votes - Vote
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Outlook Help Desk Listing updated: April 5, 2006

Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.

TechGenix Reviews & Awards:

  • Users' Rating: 4.21 [76 votes] - Vote
  • Comments: 0 comments - Post

e11 Help Desk Software Listing updated: March 14, 2006

Help desk software by e11 helpdesk offers online customer help desk, a CRM software solution for web based IT help desk, asset management, email support system, ticket management
  • Users' Rating: no votes - Vote
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SupportPRO Helpdesk Listing updated: August 5, 2005

SupportPRO is a help desk tool for customer service and technical support. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.
  • Users' Rating: 4.47 [15 votes] - Vote
  • Comments: 0 comments - Post

Aegis Help Desk Listing updated: July 12, 2005

Aegis Help Desk is a Help Desk, Client and Configuration Management system. It will work on Windows and also over the web. It is designed for organizations that do not require the full ITIL based service management system. There are 3 main components in Aegis Help Desk: help desk management, client management and configuration management. The client management component in Aegis Help Desk is a full client and contact management system. The configuration management component keeps all your asset data in one place and allows you to track asset allocations, components that make up an asset, asset service history and support calls for each asset.
  • Users' Rating: 4 [4 votes] - Vote
  • Comments: 0 comments - Post

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