ManageEngine ServiceDesk Plus Listing updated: May 26, 2005

ManageEngine ServiceDesk Plus is a web based Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one package. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

Company: AdventNet Inc.
URL: www.adventnet.com
Email: info@adventnet.com
Screenshot: click here
Price: $495

Users' Rating: 4.58 [19 votes] - Vote

Comments

March 23, 2006 - Very Good Product by Joe User, Product Rating: 4/5: Tested product and seems to work great. Still setting up the help desk process, but as for getting asset information on desktops & servers, it works exactly as advertised. No client intstalls, no agents. As long as WMI is in working order, you get an accurate software inventory. Compared to Track-IT's bungling of inventory management, it's hands down the winner.

That is the only sw, I can compare it to because I've used track-it for about 2years.

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