Help desk software

FEATURED: ManageEngine ServiceDesk Plus Listing updated: May 26, 2005

ManageEngine ServiceDesk Plus is a web based Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It integrates Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one package. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
  • Users' Rating: 4.58 [19 votes] - Vote
  • Comment: 1 comment - View / Post

AyaNova Listing updated: April 30, 2004

AyaNova has features to help manage all aspects of service including automated work orders, dispatching, preventative maintenance, searchable knowledgebase, loaners, customer equipment tracking, dozens of management reports and more.
  • Users' Rating: 4.86 [7 votes] - Vote
  • Comments: 0 comments - Post

jab:Incident Tracking System Listing updated: January 10, 2005

The jab:ITS PHP/MySQL Incident Tracking System for Intranets provides a browser-based means of tracking and reporting customer support/help issues and occurrences.
  • Users' Rating: 4.85 [27 votes] - Vote
  • Comments: 0 comments - Post

LiveTime Help Desk Listing updated: February 4, 2008

LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.

TechGenix Reviews & Awards:

  • Users' Rating: 4.73 [45 votes] - Vote
  • Comments: 0 comments - Post

ExDesk Listing updated: February 4, 2008

ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs, as well as full customization and rapid deployment. ExDesk provide your help desk with trouble ticketing, dispatch, feedback, and reporting.

TechGenix Reviews & Awards:

  • Users' Rating: 4.71 [14 votes] - Vote
  • Comments: 0 comments - Post

Netkeeper Listing updated: July 1, 2002

NetKeeper Help Desk Captain is a help desk solution for both external and internal support since it supports both LAN and web. NetKeeper handles call management, asset management & problem resolution.
  • Users' Rating: 4.67 [12 votes] - Vote
  • Comment: 1 comment - View / Post

TSC2 Help Desk Listing updated: March 21, 2004

TSC2 Help Desk is a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. Each work order has separate problem and resolution fields. You can also attach screenshots, files, or documents to any work order, and assign it to a specific technician.
  • Users' Rating: 4.59 [27 votes] - Vote
  • Comments: 0 comments - Post

IssueTrak IT Help Desk Listing updated: May 1, 2004

IssueTrak is designed to help your organization more effectively communicate, organize, track, and report on the IT issues that affect your business. The functionality includes: Call Management, Problem Management, Notification, Change Management, Asset Management, Knowledge Management, Service-Level Management, Customer Self-Service, and Detailed Management Reporting amongst others.
  • Users' Rating: 4.53 [17 votes] - Vote
  • Comment: 1 comment - View / Post

SupportPRO Helpdesk Listing updated: August 5, 2005

SupportPRO is a help desk tool for customer service and technical support. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.
  • Users' Rating: 4.47 [15 votes] - Vote
  • Comments: 0 comments - Post

NetSupport Manager Listing updated: August 7, 2007

Perform remote support and management on multiple systems simultaneously over a LAN, WAN and the Internet with this PC remote control software. Provides speedy, secure remote PC access, dynamic inventory, automated scripting and more. Named Network World Clear Choice Winner. Free trial.
  • Users' Rating: 4.43 [35 votes] - Vote
  • Comments: 0 comments - Post

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